Movies. Who doesn’t love them? You sit back with a tub of popcorn, soaked through with butter, and settle in to escape a long week or to enjoy the adventure of a lifetime.
As the summer comes to a close, you’ve probably had your fill of high-octane, celebrity-laden movies. But now what? The next round of blockbusters won’t be released until December! Don’t fret, we’re here to help. Here at Genesys, we love watching a good story unfold just as much as you do. So, we decided to dig into our film vault and pull out some of our favorite customer experience videos. Consider these titles to be the foreign films, indie flicks, or documentaries that you didn’t quite get to in the last few months.
Take a moment to listen to customers describe their contact center transformation, hear an analyst’s view on digital transformation or delve into the world of self-service IVR cloud solutions. No matter what you pick, just sit back, relax and enjoy.
Genesys helps the 205 year-old Australia Post create personal relationships with customers through digital interactions within the contact centre. Watch the video and read their success story.
Atento is the largest provider of customer relationship management (CRM) and business process outsourcing (BPO) in Latin America and Spain, and among the top three providers globally. Serving more than 400 clients from offices in 14 countries, Atento specializes in managing and improving relationships between brands and their customers. Learn more about how they transformed their customer experience with Genesys in their written case study or watch it below.
The PayPal motto is “we put people at the center of everything we do.” When issues arise, they want to be available to help in whatever channel the customer chooses. To make good on this promise, more than 8,500 PayPal agents, called “teammates,” use the Genesys Customer Experience Platform to service more than 170 million consumers and 13 million merchants around the globe. Genesys provides the flexibility and stability PayPal needs to drive innovation at scale, while creating a frictionless experience to quickly resolve problems. Watch and see how PayPal scales support to meet rapid growth and read their success story.
Brian Solis, Principal Analyst with Altimeter Group, discusses about how to deliver a customer experience that changes the culture of your organization. Download the Altimeter Report and start your organizations’s digital transformation today. To watch the customer experience video series from Brian Solis.
Telekom Deutschland GmbH is one of the world’s leading integrated telecom companies. With over 220,000 employees in over 50 countries, they intend to offer the best customer service no matter how their customers contact them. Watch the video and see how they do it. Read their success story on connect with digital and mobile apps.
In this Genesys whiteboard discussion, you will see how Genesys delivers three cloud self-service IVR solutions to suit the needs of any business, from on-demand, to point and click configuration, to platform-as-a-service. Watch the video below and see the entire IVR solution series, click here.
Vodacom is creating a level of transparency for their customers that is unprecedented in the telecom industry and clearly sets expectations. Learn more about Vodacom’s success with Genesys customer engagement. Watch the video and read more about their customer success story.
Join us in Miami, October 4-6, as we explore the customer journey and the future of customer relationships – how they’re evolving and how business is evolving with them. This will be a G-Force unlike any other. There is still time to register to attend.
Don’t wait for the weekend to watch a movie. Subscribe to the Genesys page on YouTube see the complete library of Genesys customer experience videos. You might need to make some more popcorn.