If you are going to Enterprise Connect in Orlando next week, then we look forward to welcoming you there. We know that you come to events like this to find answers to the questions and challenges that you face as a customer experience leader. We also know that you attend to learn about new technologies and best practices, and we would be delighted to talk with you about all of this.

Throughout the week we will be showcasing some fascinating demos, including ‘Meet KATE’ to learn about blended AI and how to integrate it into your customer experience strategy.  You can also explore AppFoundry and our global network of awesome partners who can help with rapid deployments that fit your business and the particular industry needs. And finally, please plan on stopping by to take a deep dive into our core offerings – PureCloud, PureConnect, and PureEngage. Whether you seek a cloud solution or on-premises or a bit of both, we are sure to have something that will fit your needs.

Watch a video from our Chief Marketing Officer Merijn te Booij where he shares our focus – disruptive innovation and driving outcomes – at Enterprise Connect.

In addition to our Dutch red Genesys booth, we also have a number of different ways to connect with Genesys team members and technologies. Here’s a quick list of our event touchpoints and highlights.

  1. Genesys – Booth number 713. We have demos and experts ready to show and tell the best way to drive better outcomes for your business – whether you are on a mission for increased revenue, better NPS, lower attrition and increased productivity our team will be delighted to show you how we can help you do this.
  2. Altocloud – Booth number 2308– as of last week Altocloud joined the Genesys family. Altocloud connects your business with the right customers at the right time in their journey – increasing inbound sales velocity and improving customer success. Real-time customer journey analytics: Connect the dots with live analytics and reporting.
  3. Genesys Leaders Speaking engagements – some of our best and brightest folks will be appearing on panel sessions:

Decision Factors in Choosing a UCaaS Provider

  • Monday March 12 | 8:00 – 8:45 AM | Sun B
  • Speaker: Guillaume Calot

Contact Center Executive Panel

  • Monday, March 12 | 3:15 p.m. – 4:00 PM |Osceola A
  • Speaker: Janelle Matthews

Cloud Contact Center 2.0: What’s Next

  • Tuesday, March 13 | 3:00 – 4:00 PM| Sun B
  • Speaker: Dan Rood

Understanding AI—Beyond the Hype

  • Tuesday, March 13 | 3:00 – 4:15 PM | Sun D
  • Speaker:  Chris Connolly

Digital Transformation of Customer Care 

  • Wednesday, March 14 | 1:45 – 2:45 PM | Sun D
  • Speaker: Rodney Hassard

Making Mobile Messaging Work for Your Enterprise

  • Wednesday, March 14 | 4:00 – 4:45 PM | Sun D
  • Speaker:  Chris Connolly

Beyond IVR: The New Self-Service

  • Thursday, March 15 | 9:00 – 10:00 AM | Sun C
  • Speaker: Rodney Hassard

If you will not be able to attend Enterprise Connect, we’ve got you covered. Engage with us online through our webinar series to get the latest innovations in contact center and customer experience technologies.

Judith Coley

Judith Coley

As senior director of communications for Genesys, Judith Coley heads global media relations, analyst relations, executive communications and social media. She brings more than two decades of proven expertise in increasing global thought leadership eminence and brand awareness to help...