Sanjay Rao

About Sanjay Rao

Sanjay Rao is the Director of Voice Solutions at Genesys. He is responsible for the PureCloud Voice solution to enable customers to send and receive local, long distance, toll-free and international calls. He brings more than 22 years of experience in product realization and global service delivery with an emphasis in Voice over IP and telecom regulatory compliance. He has a Master’s degree in Computer Science from the University of New Haven, CT, and an MBA from UNC Chapel Hill. He also holds four patents pertaining to telecom solutions.

Christina Gates

About Christina Gates

Prior to joining the Genesys Product Marketing team, Christina Gates spent 3 years in contact center product management. With previous marketing experience for an online city guide, digital agency, and traditional book publisher, she embraces customer experience in many mediums.

Lesley Vereen

About Lesley Vereen

Lesley is a Senior Product Manager at Genesys, where she provides product vision and development direction for PureCloud workforce optimization quality management solutions. Her extensive international contact center experience includes contact center management, consulting and training across various industries. She has led initiatives to improve customer experience, quality monitoring and coaching programs, contact center management and front-line customer service training.

Alan Lanteigne

About Alan Lanteigne

Alan is the Genesys PureCloud Edge/Media Product Manager. He helps our customers connect with the world using the advanced PureCloud Edge and Media Tier. As a member of the Edge team, he discovers ways the PureCloud telephony platform can improve the reach and quality of voice-based interactions. One of his areas of focus is cloud-first telephony options for Genesys PureCloud contact center and unified communications customers.

Chris Bosken

About Chris Bosken

Chris is the PureCloud Platform Product Manager at Genesys, and he helps our customers engage the world through research, data, expertise and collaboration with developers. As a member of the platform team, he discovers ways our PureCloud platform can extend to solve problems when businesses engage their customers. One of his areas of focus is working with the Genesys information security team on compliance issues that affect the entire product line.

Liz Weida

About Liz Weida

Liz Weida is a Senior Product Marketing Manager for Genesys. Liz joined Genesys through the Interactive Intelligence acquisition, where she held roles in Product Marketing, Solutions Engineering and Enterprise Sales. A true digital native, she started her career in Marketing with startups and creative agencies at a time when digital began to transform and disrupt the consumer market. Liz primarily works on strategic positioning for PureCloud by Genesys.

Zach Hinkle

About Zach Hinkle

Zach Hinkle is a Genesys Solutions Product Manager in the Product Management organization in PureCloud. He is a 12-year veteran with Interactive Intelligence with roles in the Support organization, Strategic Initiatives Group, and most recently in the Solutions group for PureConnect (formerly CaaS). He came to Genesys through the ININ acquisition in December 2016.