Just think about how much it costs to build a contact center and keep it up and running. From major capital investments to routine IT maintenance to disaster recovery consideration, a brick-and-mortar call center can eat up a significant chunk of a company’s budget. In addition to eating up precious resources, managers need to ask themselves whether these are tasks their company is prepared to—and wants to—handle.
As a result, an increasing number of companies are turning to cloud contact centers to speed deployment and help reduce costs. According to recent research from DMG Consulting, more than 62 percent of organizations are using a form of cloud contact center solutions. Further, about half of the companies that are not yet in the cloud will be in the near future.
Here at Genesys, our job is to make your transition to a cloud-based contact center as seamless as possible. With the Genesys Premier Edition – Virtual Contact Center, you will gain access to an industry-leading customer experience platform that offers a comprehensive toolbox of reporting, communication management and multi-channel workforce solutions. Using the Genesys Virtual Contact Center, agents can access a set of services that allow them to deliver consistent and personalized customer experiences. These solutions, which can be accessed from any remote location, include a complete overview of previous interactions, demographic information about customers, and preferences that can enhance calls such as language or hearing requirements. Supervisors can also use this information to monitor interactions and make sure that customers are completely satisfied and agents are performing adequately.
With the ability to scale up to 250 seats, and superior reliability and availability, the Virtual Contact Center Premier Edition from Genesys can more than double the capabilities of a small to mid-size contact center. Are you ready to make that leap? Click here to learn how you can.
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