A well-designed cloud-contact center contingency and security plan will keep your enterprise up and running through interruptions of any kind, such as security breaches, power failures, IT system crashes, network carrier service disruptions, the lack of available critical applications and more.
Most executives shudder at the thought of what would happen in the event that a data center shuts down for even a few seconds because of a security violation or disaster; that’s because during these critical times your customers often depend on you the most to be available whenever and wherever they need you.
IT Executives Claim Security a Major Reason For Investing in Reliable Cloud Solution
Which is why 34% of IT executives claimed in a 2013 Symantec survey that disaster recovery and security were major reasons for investing in a reliable cloud computing technology. Moreover, 71 percent of companies that switched to cloud computing indicated that they now believe that they are better prepared to recover from a security incident than before they made the transfer.
Cloud-based contact center technology offered by Genesys is the solution that can mitigate the risk of a company losing the crucial data that is required to keep a business—from its call center to its finance department—up and running. This is done through the geographic dispersal of data over a variety of servers. Just like an emergency power supply is automatically turned on when the main power is lost, in the event of a disruption or security violation or disaster, an alternate network can pick up the load to ensure customer availability and up time are not affected.
Select a Fully Redundant Cloud-based Contact Center
When you select a fully redundant cloud-based contact center solution, it means gaining access to a secure, remote network of redundant data centers that never shut off. Redundant data centers can be equipped with fire suppression and cooling capabilities as well as diesel generators to provide backup power. Moreover, they can provide the PBX, SIP and soft switches necessary to provide a complete call center solution as well as full network capacity and awareness. A secure cloud-based contact center is the perfect solution to ensure business continuity. Your team members—especially your customer service agents—can stay in touch with customers over a variety of channels, during even the most difficult and challenging times.
So, how would your cloud-based contact center fare in the event of a major security intrusion or disaster? For more information on how you can always be prepared for an emergency, we invite you to request our free trial today, Genesys Premier Edition – Virtual Contact Center built on the Genesys Customer Experience Platform.
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