slam dunk customer experienceOK, for those of you in the U.S. following the NCAA basketball tournaments, we are not suggesting that you really stop March Madness – it’s too much fun! But, there is real madness going on in the current customer experience world. Today, companies regularly struggle to deliver consistent customer experiences across channels and touch points, often due to siloed customer communication histories, which ultimately result in poor customer interactions. The underlying crux of the problem: ineffective technology platforms that hamper – instead of help – companies deliver delightful experiences across the customer journey.

The good news: Zendesk and Genesys are here to stop the CX madness for your company.  Zendesk and Genesys have teamed up to provide a winning solution for you. The seamlessly integrated solution provides you with huge business benefits, including:

  • Improved CX with full self-service capabilities via web and phone
  • Lower transfer rates with intelligent routing to the best-equipped agent
  • Higher first call resolution rates
  • Happier customers

This combined solution not only improves your customer satisfaction, but it also increases agent productivity. The Zendesk interface consolidates information so everything an agent needs is at their fingertips.  And, Genesys enables screen-pops of incoming calls to agents as well as outbound calling capabilities.

Learn how to change your CX game at our upcoming webinar and demo on April 2, Build Better Customer Experiences with Genesys and Zendesk. You’ll see the seamless integration of the Zendesk and Genesys platforms in action. Register here today!

Steve Larsen, Technology Partner Manager from Zendesk, contributed to this blog. Steve is formally a tech consultant with deep experience serving media and telecommunications industries focusing in wireless telecom and digital media. He’s managed the entire lifecycle of business technology programs, M&A integration, and launch & expansion of new products / services from ideation to launch. Specialties include: Strategic Partnerships, Business Development, Mobile Solutions, Go-to-Market Strategy, Technology Operating Models, Program Launch Strategy, Architecture, Business Analysis, SaaS, Technology Strategy, Customer Engagement, CRM and Digital Media.

Kelly Weinhold

Kelly Weinhold

Kelly Weinhold is the Sr. Solutions Marketing Manager at Genesys. She brings years of product marketing experience and a real understanding of the product lifecycle. In addition, she leverages her expertise in this field to drive product strategy for Angel...