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Customer Experience

Announcing the 2018 Genesys Customer Innovation Awards Finalists

While there’s comfort in the tried and true, the biggest achievements always come from those who attempt the seemingly impossible. Among these...

Apr 10, 2018Lara Booth By Lara Booth

Harmony with Artificial Intelligence: Build a Bot in Just Half a Day

I recently moved to Vienna, aka “Music City,” and I realized there are a few similarities between music and artificial intelligence. Music...

Mar 29, 2018Dipali Mehta By Dipali Mehta

Musings on Enterprise Connect 2018: Making Sense of Technology Disruption

Each year at Enterprise Connect, I hear at least one unexpected theme arising from conversations with customer experience (CX) leaders. This...

Mar 22, 2018Merijn te Booij By Merijn te Booij

Genesys Advisor: Dedicated to Your Customer Experience Success

Customer experience transformation is more than just a goal powered by a new solution. It’s an ongoing mindset built on vision and partnership....

Mar 15, 2018Holli Bingham By Holli Bingham

Genesys Customer Innovation Awards: Vodafone Shares Their Story

Vodafone, a 2016 Genesys Customer Innovation Award winner, unified their communications channels and took customer experience to new levels by...

Feb 20, 2018Lara Booth By Lara Booth

Introducing the Genesys State of Customer Experience

We all have had those experiences with service providers that make big promises and then fall short when a problem arises. Recently, I had...

Feb 13, 2018Wendy Mikkelsen By Wendy Mikkelsen

SMS is the New Email in Customer Experience

There’s a lot of buzz around using SMS in the contact center to reach customers. But not everyone understands how it works or if it’s for...

Feb 9, 2018Michael Lavespere By Michael Lavespere

Customer Innovation Awards: Calling All Customer Experience Super Stars

In business (as in life) reputation matters. But today, building and maintaining a solid business standing isn’t as straightforward as in days...

Feb 1, 2018Keith Pearce By Keith Pearce

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    ABOUT GENESYS

    Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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