HelpSocial and Genesys to Bridge the Digital Marketing Gap Recently, HelpSocial announced their integration with Genesys PureCloud. They offer a useful set of features and benefits to the agents and leaders... Jun 19, 2018 By Juergen Tolksdorf
AI Takes You Into a Third Dimension of Differentiation for Customer Experience The advent of machine learning and artificial intelligence (AI) has created a new dimension of competition for businesses—the ability to offer... Jun 18, 2018 By Paul Lasserre
Don’t Stand Still: Turn Mobile Messaging into a Smart Channel If you’re like me, trying to juggle a career and family priorities, sometimes life gets in the way. Before you know it, you’re late paying... Jun 13, 2018 By Wendy Mikkelsen
The Tragedy of Doing Too Little, Too Late Blog Series: Rethink the Role of the Customer Experience Vendor (Part 4) Just as each business is like a living being with different business... Jun 12, 2018 By Derek Adams
Raise Your Genesys Game: Drive Value from Your IVR and CX Investment A May 22 article, co-authored by Juergen Tolksdorf and Paul Humphrey, CEO at Call Journey, opened as follows: “In 2018, the majority of... Jun 11, 2018 By Juergen Tolksdorf
How Accurate is Your Customer Feedback? Customer feedback plays an essential role within organizations, allowing you to obtain invaluable customer data and adapt the delivery of your... Jun 5, 2018 By Juergen Tolksdorf
Innovation Spotlight: The Superpowers of Genesys PureConnect Common Services If you could combine two superheroes into one, which two would you choose? Perhaps you merge Superman’s powers with Batman’s brains to get... Jun 5, 2018 By Roe Jones
3 Customer Experience Game Changers From the Toronto Tech Summit The world of customer experience is changing rapidly. If you don’t keep up, you’ll get left behind. That was the focus at the 6th annual Toronto... Jun 1, 2018 By Walla Oriqat
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