Customer Experience

Dont Miss the Opportunity to Build Your Brand Promise

Every time your customers are exposed to your brand—through a commercial, advertisement, online product review or a purchase of your product or...

Oct 17, 2017 By Stefan Captijn

Don’t Put Customer Experience in Jeopardy: Get Started with Artificial Intelligence

Play the Game and Win up to $400 in Amazon Gifts! Test your expertise against Genesys and Forrester experts and your peers while you learn all...

Oct 16, 2017 By Dipali Mehta

Customer Experience vs. Memory: Make Every Touch Count

In his seminal TED Talk entitled, "The riddle of experience vs. memory," Nobel Prize-winning psychologist Daniel Kahneman discussed a variety of...

Oct 12, 2017 By Brendan Dykes

What Genesys and Global Iconic Brands Already Know about Artificial Intelligence

It’s a good day at Genesys. And, it’s a good day for Kate, our new customer experience artificial intelligence (AI). Why? Because if you’re...

Oct 12, 2017 By Merijn te Booij

Omotenashi: The Japanese Art of Exceptional Experiences

It is no secret that the Japanese have excelled at transforming common items into something that looks and functions masterfully, or turning a...

Oct 5, 2017 By Mari Yamaguchi

Designing Services for the People: An Interview with Bank of Ireland

Companies in today’s business climate understand that they risk market share and revenue if they do not have a customer-centric approach....

Oct 4, 2017 By Musa Hanhan

Consistency Is Key to Customer Experience Excellence

Can you recall the last time you wanted to excel at something? Maybe you aspired to become an elite athlete, a world-class actor or a musician....

Oct 3, 2017 By David Sudbey

What Customer Experience Will Look Like in 2022

The year is 2022. It might seem far away, but it is only a few short years down the road. Believe me, when I first saw 2022 on my screen, I...

Oct 2, 2017 By Musa Hanhan

ABOUT GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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