Announcing the 2018 Genesys Customer Innovation Awards Finalists While there’s comfort in the tried and true, the biggest achievements always come from those who attempt the seemingly impossible. Among these... Apr 10, 2018 By Lara Booth
Harmony with Artificial Intelligence: Build a Bot in Just Half a Day I recently moved to Vienna, aka “Music City,” and I realized there are a few similarities between music and artificial intelligence. Music... Mar 29, 2018 By Dipali Mehta
Musings on Enterprise Connect 2018: Making Sense of Technology Disruption Each year at Enterprise Connect, I hear at least one unexpected theme arising from conversations with customer experience (CX) leaders. This... Mar 22, 2018 By Merijn te Booij
Genesys Advisor: Dedicated to Your Customer Experience Success Customer experience transformation is more than just a goal powered by a new solution. It’s an ongoing mindset built on vision and partnership.... Mar 15, 2018 By Holli Bingham
Genesys Customer Innovation Awards: Vodafone Shares Their Story Vodafone, a 2016 Genesys Customer Innovation Award winner, unified their communications channels and took customer experience to new levels by... Feb 20, 2018 By Lara Booth
Introducing the Genesys State of Customer Experience We all have had those experiences with service providers that make big promises and then fall short when a problem arises. Recently, I had... Feb 13, 2018 By Wendy Mikkelsen
SMS is the New Email in Customer Experience There’s a lot of buzz around using SMS in the contact center to reach customers. But not everyone understands how it works or if it’s for... Feb 9, 2018 By Michael Lavespere
Customer Innovation Awards: Calling All Customer Experience Super Stars In business (as in life) reputation matters. But today, building and maintaining a solid business standing isn’t as straightforward as in days... Feb 1, 2018 By Keith Pearce
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