Customer Experience

How I Learned to Stop Worrying and Love the Cloud

I have known and worked with many IT managers over the years. When it comes to cloud call center software, the most common theme I’ve heard from IT...

Aug 9, 2017 By Wendy Mikkelsen

Your Omnichannel Summer Reading Challenge

As a kid, I excelled at the library’s summer reading challenge. I’d read multiple books each week—without giving it a second thought. Even now,...

Jul 13, 2017 By Rachael Royds

Next Wave of Digital Self-Service: Connecting Moments for Great CX

One of the keys for creating great customer journeys and to being the disruptor--versus being disrupted--requires companies to act in the moment and...

Jun 27, 2017 By Ted Hunting

Customer Engagement in a Millennial World

To most pre-millennials, technology is a great tool used to solve problems. To the millennials and those in Generation Z, technology is an extension...

May 30, 2017 By Aaron Chaskelis

With Customer Engagement, Size Doesn’t Matter

Omnichannel. Multichannel. Multimodal. I’m guessing you may have heard these words in the past and associated them to big companies with big...

May 11, 2017 By Bobbi Chester

Digital Transformation: How It’s Disrupting Branch Offices

Companies around the world, in all industries, are either considering, planning, or already executing digitalization processes or digital...

May 2, 2017 By Remy Claret

Increase Your Contact Center Fitness with an Omnichannel Desktop

Most people start out the New Year with a resolution to get fit. By this time in February, we've either given up or we're just hitting our stride....

Feb 2, 2017 By Brendan Dykes

7 Ways to Keep Your Contact Center Employees Engaged

Today’s consumers are using an increasing number of channels and touchpoints to interact with your company when they try to gather information or...

Jan 11, 2017 By Stefan Captijn

ABOUT GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

CATEGORIES

ABOUT GENESYS