Next week, Genesys is heading to the great city of New York for SpeechTEK – The Smart Customer Interactions Event – taking place from August 18-20. This year, SpeechTek is running in tandem with the Customer Service Experience and CRM Evolution conferences to bring together seasoned practitioners and CX professionals with detailed case studies on their design, development and deployment of customer experience technologies. Our Genesys experts, designers and thought leaders will be on site to share their perspective and best practices on a wide range of customer experience topics, including personalization versus privacy, customer interactions on wearable devices, and the influence of pop culture on the speech technology industry.
Event attendees can visit us at Booth 506, where we’ll have demonstrations of the Genesys Customer Experience (CX) Platform and all that it has to offer – from self-service to digital channels to workforce optimization. Stop by and see and you’ll be entered in our contest to win a GoPro Camera! Our SpeechTEK demonstrations include:
- Cloud-based virtual contact centers
- Digital Channels – including social and mobile
- Inbound & outbound IVR
- Speech and text analytics including interaction analytics
- Workforce optimization
You can also attend the Genesys panels featuring our experts on an exciting range of topics listed below . If you aren’t attending the event, check out our recent blogs on these great topics.
1. Personalization, Privacy and the Creepy Factor
This panel session will address the fine line between personalization for seamless and consistent interactions and the necessity for customer privacy.
Day/Time: Monday, August 18, 3:15 – 4:00 p.m.
Speaker: Randell Neuman, Senior VUI Designer
Recommended Blog: Is Big Data Actually Improving Customer Experience?
2. Living the Cross-Channel Dream
Hear about the coordination process between designers to enable cross-channel applications to be designed, developed and deployed separately using a simple solution.
Day/Time: Tuesday, August 19, 1:45 – 2:30 p.m.
Speaker: Dave Pelland, Director, UX Innovation & Design
Recommended Blog: Drive Great CX by Modernizing on a Consolidated, Open-Standards Platform
3. Voice UI Meets Ubiquitous Computing
Attend this panel discussion on exploring the convergence of voice UIs, ubiquitous computing, and machine learning, as well as how this is helping to create the latest wave of wearable and smart devices that can impact customer experience.
Day/Time: Tuesday, August 19, 2:45 – 3:30 p.m.
Speaker: Adrian Lee-Kwen, Senior Vice President, Engineering and Ahmed Bouzid, Senior Director, Business Solutions
Recommended Blog:IBM Watson Brings Artificial Intelligence to CX at G-Force
4. Smart Glasses, Smart Watches and Other Smart Devices Arrive on Market
Come watch demonstrations of the latest in wearable technology and hear about the future of this trending product category and how it relates to the future of customer experience.
Day/Time: Wednesday, August 20,8:00 – 8:45 a.m.
Speaker: Ahmed Bouzid, Senior Director, Business Solutions
Recommended Blog: 5 Ways to Differentiate Your Mobile Customer Experience
5. Speech Technology in Pop Culture From HAL to Her
Join this session to hear about the history and future influence of pop culture on the speech technology industry.
Day/Time: Wednesday, August 20,2:45 – 3:30 p.m
Speaker: Dmitry Sityaev, Senior Speech Scientist, Engineering R&D
Recommended Blog: Do Your Contact Center Agents Have Mullets?
We hope to see you at SpeechTEK next week. If you can’t make it, don’t forget the check out the blogs listed above, and you can also learn where Genesys will be speaking and exhibiting next in the Genesys Newsroom.
Hope to see you there!