Blog HeaderIt’s been a very busy summer at Genesys. Roughly a month ago, we announced a $900 million investment in our company by Hellman & Friedman. The next step toward realizing our mission is today’s announcement; Genesys has entered into a definitive agreement to acquire Interactive Intelligence.

Our market is in the midst of massive transformation, and Genesys is leading the disruption. In just a few short years, we have evolved from supplying powerful contact center technologies and tools to delivering on the future of omnichannel customer engagement with the world’s number one customer experience platform.

We have just begun to realize our full potential. Digitalization is causing every industry to evolve. Our mission is to support businesses in transitioning to this new world, while effectively serving and anticipating the engagement needs of their customers across all channels.

Acquiring Interactive Intelligence is the right strategic step in supporting that transformation.  We share a common mission of powering the world’s best customer experiences to create lasting relationships and are committed to transforming the way organizations engage their customers and their employees. Together we support billions of customer interactions each year, across 10,000 global customers, both in the cloud and on premise.

Combining these two strong companies makes terrific business sense for our customers, partners and employees:

  • Customers gain access to more innovative omnichannel solutions that span the needs of organizations of all sizes and every level of sophistication, including complementary Interactive Intelligence portfolio offerings, such as unified communications and collaboration tools.
  • Partners gain access to a wider global market and can participate in the industry’s largest partner ecosystem of experienced customer engagement professionals.
  • Employees gain additional and more diverse career opportunities.

We are fully committed to becoming the next generation standard in customer experience platforms and to delivering the industry’s most innovative solution offerings spanning customer engagement, employee engagement, business optimization, and unified communications.

The transaction is expected to close by the end of the year, subject to customary closing conditions, including regulatory approval and approval by Interactive Intelligence shareholders. Upon completion of the acquisition, Genesys will be well positioned to accelerate innovation in the customer experience market with more than $1.3 billion in revenue and annual R&D spend approaching $200 million.

There are tremendous opportunities in the customer experience market, and by combining the strengths of Genesys and Interactive Intelligence, we will help our customers deliver exceptional service by powering the world’s best customer experiences at scale anytime, anywhere – over any channel, both in the cloud and on-premise.

Thank you for your continued support.

Paul Segre

Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of approximately $900 million. Paul joined Genesys in 2002 as chief technology...