Vidyo, Inc., a provider in visual collaboration, announced that its patented video conferencing technology will be featured on the Genesys AppFoundry – a newly available online marketplace focused on customer experience solutions.
The Vidyo Adapter for Genesys will deliver new solutions to enterprises and SMBs worldwide, allowing video-enabled Genesys contact center agents to connect with customers to deliver an improved visual customer service experience.
Vidyo has connected with over 50 Genesys customers around the globe since joining the AppFoundry. Together with Genesys, Vidyo was recently selected to provide a video banking platform for a top retail bank in North America.
“With the AppFoundry, Genesys is actively directing its customers to the solutions that provide the most value,” said Sam Waicberg, Senior Vice President of Business Development and Marketing at Vidyo. “Since joining the AppFoundry, Vidyo has enjoyed phenomenal support from the Genesys sales, professional services, and marketing teams to ensure that customers are aware of our solution, and that together we can deliver great video-based customer experiences.”
To learn more about the features and benefits of Vidyo, visit the application listing on the Genesys AppFoundry.