Fotolia_110480620_Subscription_Monthly_MGenesys G-Force is always an informative, eye-opening conference for contact center professionals, and this year we’re expecting even more audience and partner participation. So get ready to join us at the Fontainebleau Hotel, Miami Beach, Florida, October 4-6, 2016. Together, we’ll explore the customer journey and the future of customer relationships – how they’re evolving and how business is evolving with them. If you haven’t already registered, i encourage you to do it today.

What to Expect at Genesys G-Force

G-Force is the place to be and to discover new trends. You’ll see the latest omnichannel contact center features, learn best practices for success, and talk to product managers and customer experience experts. That’s not all:

  • G-Force shows you how to better serve your customers and manage their journeys.
  • It’s where great minds share experiences about opportunities to enhance the customer experience.
  • It’s about learning how customer experience affects your business and how the innovations shown by Genesys and its partners can help you deliver better results.

Get Ready for an Adventure

This year’s featured speaker is Jamie Clarke, Canadian adventurer extraordinaire, author, filmmaker, entrepreneur, and inspirational speaker. Clarke inspires and informs audiences with lessons from his adventures and endeavors, challenging individuals with actionable strategies for successfully reaching one’s goals – whether in business, academia, or life.

Clarke inspired us to create a different kind of contest giveaway. Instead of handing out an iPad or a trip to Hawaii, we’re giving Genesys G-Force attendees an opportunity to give back to the world and change people’s lives for the better.

Win a Journey of a Lifetime, Make the World a Better Place

This G-Force, we are teaming up with our partner Vidyo – the leading provider of embedded interactive video communications, to offer you a unique opportunity to make a difference in the world through the contest Giveback: A Journey of a Lifetime. It’s open to all G-Force attendees and is a unique opportunity to make a difference in the world. At Genesys, every day our solutions make people’s live better, and we feel this contest is a way to share our passion for making a difference.

One G-Force Attendee Will Win: Will It Be You?

Let us help you fulfill your personal mission to give back to the world and change people’s lives for the better. No journey is too small or too big. Just tell us why you want to give back and how it will make a difference in people’s lives you meet along the way. Where will you go? What will you do? How will your Giveback Journey make an impact? Whether it’s helping provide clean water in Africa or building housing in Nepal, the sky is the limit. If you can dream it, we’ll make the journey happen.

As a part of the contest, you’ll chronicle and share your journey as it unfolds. Vidyo will support sharing your journey as part of the overall vision to “visually connect the world” and allow us to “see what you see” during your journey.

Here’s How to Enter the G-Force Giveback Contest

First step is to register for G-Force – the contest is only available to registered attendees. Next, write out a one-line summary of your journey as well as a more detailed 300-word description of your proposed journey. You should include the following:

  • Why is this your Giveback: Journey of a lifetime?
  • How will you prepare for this journey?
  • What will you accomplish on this journey?
  • How will your journey affect your understanding of the world or human condition?
  • What aspirations do you have for after your journey?

Submit your journey proposal by September 16, 2016. Send it as an attachment (.doc, .pdf, or .ppt) via email to

Don’t Wait, Register Today

We’ll choose two to four finalists who submit a Giveback: Journey video proposal to share at Genesys G-Force 2016. Finalists will be selected based on the impact of their proposal, the benevolent nature of the journey, the altruistic emphasis, and the level of research and knowledge of the logistics involved. The ultimate contest winner will be determined by the G-Force audience, so stay tuned for further details.

Remember, you need to be a registered Genesys G-Force attendee to be entered, so register today.


Bruce Eidsvik

Bruce Eidsvik

Bruce is the SVP of Global Field Marketing. Previously, Bruce headed up the Asia Pacific team as the Managing Director APAC with the overall responsibility for Genesys customer activities, including sales, channel-management, delivery and customer satisfaction. Based in Singapore he...